As Pelican's top online dealer and distributor, we have been given special permission to sell select replacement parts on our site, which can be found here.
To get replacement parts free of charge you can file a warranty claim with the warranty department. You can start this process at their online warranty site here: https://www.pelicanpro.com/warranty.htm.
When you file the claim, you'll be asked to attach a copy of the receipt for your cooler. But don't worry, Pelican knows it's easy to lose a receipt over the course of a lifetime. If you don't have a copy of the receipt, you can attach a picture of the cooler instead. I would suggest attaching a picture of the broken part to help Pelican assess your claim.
Pelican will ask for your credit card information to pay for any shipping costs associated with your claim. When you file the claim, it may sound like Pelican wants you to send in the whole cooler, but they are going to review your claim and determine the best course of action. Then they will let you know how they're going to proceed before charging you for any shipping costs.
Once you have filed your claim online you can reach out to the warranty department directly by calling 1-800-473-5422 [ext. 5]. You will want to have your claim number handy so that the warranty department representative can reference it when you call.
All emails and phone calls will be redirected to this form to ensure an organized and speedy resolution.
Pelican™ Warranty Department:
Email: csrwarranty@pelican.com
Phone: 1-800-473-5422 [ext. 5]
LIMITED LIFETIME WARRANTY
Pelican Products, Inc. (“Pelican”) guarantees its hard shell coolers against breakage or defects in workmanship for the lifetime of the original purchaser. This warranty does not cover the wheels, rubber feet, drain plug/spigot, gasket, cooler accessories or color fading, which Pelican warrants against defects in materials and workmanship for 90 days from the date of purchase. Pelican™ coolers are not intended for the storage or transportation of hazardous substances. This warranty applies only to the original purchaser and is not transferable. To the extent permitted by law, Pelican’s liability is limited to the cooler and not its contents and in no event shall Pelican’s liability to the purchaser for damages exceed the purchase price of the cooler in respect of which damages are claimed.
TO THE EXTENT PERMITTED BY LAW: (A) THIS WARRANTY IS IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) ALL OTHER IMPLIED WARRANTIES AND ANY LIABILITY NOT BASED UPON CONTRACT ARE HEREBY DISCLAIMED AND EXCLUDED; AND (C) IN NO EVENT SHALL PELICAN BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES, REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE.
Pelican will either repair or replace any defective product at our sole option. Certain products are available for a limited time only. If a claim is made involving one of these products, Pelican reserves the right to replace a broken or defective product with a standard Pelican product of comparable size and quality if no comparable limited edition product is available at the time of a claim. TO THE EXTENT PERMITTED BY LAW, THIS SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER.
To make a warranty claim, the purchaser must complete the warranty claim form at pelican.com/claim. Any warranty claims shall be made by the purchaser as soon as practicable. The purchaser must obtain a return authorization number from Pelican Customer Service prior to returning any product, and is responsible for paying for all warranty freight costs. If Pelican determines that any returned product is not defective, within the terms of this warranty, the purchaser shall pay Pelican all costs of handling, return freight and repairs at Pelican’s prevailing rates.
All warranty claims of any nature are barred if the product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.
Some states and countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state and country to country.
LIMITED LIFETIME WARRANTY
Pelican Products, Inc. (“Pelican”) guarantees that its Pelican™ Mobile Protect backpacks and duffel bags will be free of defects in workmanship and materials for the lifetime of the original purchaser. To the extent permitted by law, Pelican’s liability is limited to the backpack and/or duffel bag and not its contents and in no event shall Pelican’s liability to the purchaser for damages exceed the purchase price of the backpack or duffel bag in respect of which damages are claimed.
TO THE EXTENT PERMITTED BY LAW: (A) THIS WARRANTY IS IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) ALL OTHER IMPLIED WARRANTIES AND ANY LIABILITY NOT BASED UPON CONTRACT ARE HEREBY DISCLAIMED AND EXCLUDED; AND (C) IN NO EVENT SHALL PELICAN BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES, REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE.
Pelican will either repair or replace any defective product at our sole option. Certain products are available for a limited time only. If a claim is made involving one of these products, Pelican reserves the right to replace a broken or defective product with a standard Pelican product of comparable size and quality if no comparable limited edition product is available at the time of a claim. TO THE EXTENT PERMITTED BY LAW, THIS SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER. Any repaired or replacement part or fabric portion of the backpack or duffel bag is covered only for the unexpired portion of the warranty on the original product purchased.
To make a warranty claim, the purchaser must complete the warranty claim form at pelican.com/claim. Any warranty claims shall be made by the purchaser as soon as practicable. The purchaser must obtain a return authorization number from Pelican Customer Service prior to returning any product and is responsible for paying for all warranty freight costs. If Pelican determines that any returned product is not defective, within the terms of this warranty, the purchaser shall pay Pelican all costs of handling, return freight and repairs at Pelican’s prevailing rates.
All warranty claims of any nature are barred if the product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.
Some states and countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state and country to country.
Lifetime warranty does not cover the fabric portion of Pelican standard backpacks.
LIMITED THREE YEAR WARRANTY
Pelican Products, Inc. (“Pelican”) guarantees its Pelican™ Elite soft coolers and 14QT Personal Cooler against defects in materials and workmanship for a period of three years from the date of purchase. This warranty does not cover normal wear and tear, punctures or rips. Pelican™ Elite soft coolers and 14QT Personal Cooler are not intended for the storage or transportation of hazardous substances. This warranty applies only to the original purchaser and is not transferable. To the extent permitted by law, Pelican’s liability is limited to the cooler and not its contents, and in no event shall Pelican’s liability to the purchaser for damages exceed the purchase price of the cooler in respect of which damages are claimed.
TO THE EXTENT PERMITTED BY LAW: (A) THIS WARRANTY IS IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) ALL OTHER IMPLIED WARRANTIES AND ANY LIABILITY NOT BASED UPON CONTRACT ARE HEREBY DISCLAIMED AND EXCLUDED; AND (C) IN NO EVENT SHALL PELICAN BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES, REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE.
With valid dated proof of purchase, Pelican will either repair or replace any defective product, at our sole option. Certain products are available for a limited time only. If a claim is made involving one of these products, Pelican reserves the right to replace a broken or defective product with a standard Pelican product of comparable size and quality if no comparable limited edition product is available at the time of a claim. TO THE EXTENT PERMITTED BY LAW, THIS SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER. Any repaired or replacement product is covered only for the unexpired portion of the warranty on the original product purchased.
To make a warranty claim, the purchaser must complete the warranty claim form at pelican.com/claim. Any warranty claims shall be made by the purchaser as soon as practicable. The purchaser must obtain a return authorization number from Pelican Customer Service prior to returning any product, and is responsible for paying for all warranty freight costs. If Pelican determines that any returned product is not defective, within the terms of this warranty, the purchaser shall pay Pelican all costs of handling, return freight and repairs at Pelican’s prevailing rates.
All warranty claims of any nature are barred if the product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.
Some states and countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state and country to country.
LIMITED LIFETIME WARRANTY
Pelican Products, Inc. (“Pelican”) guarantees that its Pelican™ Ice high performance cooler panels will be free from defects in materials and workmanship for the lifetime of the original purchaser. This warranty is limited to leaks from the seal and seams of the cooler panel; it does not cover leaks due to misuse, negligence, puncture or abuse.
TO THE EXTENT PERMITTED BY LAW: (A) THIS WARRANTY IS IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) ALL OTHER IMPLIED WARRANTIES, AND ANY LIABILITY NOT BASED UPON CONTRACT IS HEREBY DISCLAIMED AND EXCLUDED; AND (C) IN NO EVENT SHALL PELICAN BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES, REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE, nor shall Pelican’s liability to the purchaser for damages exceed the purchase price of the product in respect of which damages are claimed.
Pelican will replace any defective panel. TO THE EXTENT PERMITTED BY LAW, REPLACEMENT SHALL BE THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
To make a warranty claim, the purchaser must complete the warranty claim form at pelican.com/claim. Any warranty claims shall be made by the purchaser as soon as practicable. The purchaser must obtain a return authorization number from Pelican Customer Service prior to returning any product and is responsible for paying for all warranty freight costs. If fluid remains in the panel, the customer should bag the panel so as not to leak during shipping. Upon receipt of the defective panel and inspection to determine the leak was due to workmanship, Pelican will send a replacement to the purchaser. If Pelican determines that any returned product is not defective, within the terms of this warranty, the purchaser shall pay Pelican all costs of handling, return freight and repairs at Pelican’s prevailing rates.
All warranty claims of any nature are barred if the product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
LIMITED LIFETIME WARRANTY
Pelican Products, Inc. (“Pelican”) guarantees its Pelican™ Dayventure and Traveler Tumbler and Water Bottle for a lifetime against breakage or defects in workmanship. This warranty does not cover ordinary wear and tear, including dents, scratches, chips in color caused by dropping or other damage. This warranty does not guarantee that the tumbler is spill-proof and does not cover damage to computers, cell phones, electronic items, or any personal belongings that could be damaged by liquid leaking. This warranty applies only to the original owner and is not transferable.
TO THE EXTENT PERMITTED BY LAW: (A) THIS WARRANTY IS IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) ALL OTHER IMPLIED WARRANTIES AND ANY LIABILITY NOT BASED UPON CONTRACT ARE HEREBY DISCLAIMED AND EXCLUDED; AND (C) IN NO EVENT SHALL PELICAN BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES, REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE, nor shall Pelican’s liability to the purchaser for damages exceed the purchase price of the product in respect of which damages are claimed.
Pelican will either repair or replace any defective Pelican tumbler or lid at our sole option. Certain products are available for a limited time only. If a claim is made involving one of these products, Pelican reserves the right to replace a broken or defective product with a standard Pelican product of comparable size and quality if no comparable limited edition product is available at the time of a claim. TO THE EXTENT PERMITTED BY LAW, THIS SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER.
To make a warranty claim, the purchaser must complete the warranty claim form at pelican.com/claim. Any warranty claims shall be made by the purchaser as soon as practicable. The purchaser must obtain a return authorization number from Pelican Customer Service prior to returning any product, and is responsible for paying for all warranty freight costs. If Pelican determines that any returned product is not defective, within the terms of this warranty, the purchaser shall pay Pelican all costs of handling, return freight and repairs at Pelican’s prevailing rates.
All warranty claims of any nature are barred if the product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
LIMITED LIFETIME WARRANTY
Pelican Products, Inc. (“Pelican”) guarantees its injection molded products for a lifetime against breakage or defects in workmanship. Pelican™ injection molded cases are guaranteed to be watertight to a depth of 3.3 feet (1 meter) for 30 minutes if properly closed with undamaged o-ring in place unless otherwise stated. To the extent permitted by law, Pelican’s liability is limited to the case and not its contents or foam and in no event shall Pelican’s liability to the purchaser for damages exceed the purchase price of the case in respect of which damages are claimed.
TO THE EXTENT PERMITTED BY LAW: (A) THIS WARRANTY IS IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) ALL OTHER IMPLIED WARRANTIES AND ANY LIABILITY NOT BASED UPON CONTRACT ARE HEREBY DISCLAIMED AND EXCLUDED; AND (C) IN NO EVENT SHALL PELICAN BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES, REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE.
Pelican will either repair or replace any broken or defective product, at our sole option. Certain products are available for a limited time only. If a claim is made involving one of these products, Pelican reserves the right to replace a broken or defective product with a standard Pelican product of comparable size and quality if no comparable limited edition product is available at the time of a claim. TO THE EXTENT PERMITTED BY LAW, THIS SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER.
To make a warranty claim, the purchaser must complete the warranty claim form at pelican.com/claim. Any warranty claims shall be made by the purchaser as soon as practicable. The purchaser must obtain a return authorization number from Pelican Customer Service prior to returning any product, and is responsible for paying for all warranty freight costs. If Pelican determines that any returned product is not defective, within the terms of this warranty, the purchaser shall pay Pelican all costs of handling, return freight and repairs at Pelican’s prevailing rates.
All warranty claims of any nature are barred if the product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.
Some states and countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state and country to country.
The DemerBox warranty covers defects in materials and workmanship in every DemerBox product for one year from the time of purchase. If your repair is covered under the DemerBox warranty, we will repair or replace the defective item free of cost. If we determine that the problem isn't covered under the warranty we will repair your DemerBox for a fair price. The warranty period is not extended if we repair or replace your product.
There are some exclusions to the DemerBox warranty, including:
DemerBox will cover shipping costs to/from locations within the contiguous United States. All other locations outside of the lower 48 States will receive a $25 shipping credit against the warranty claim. Submit a warranty claim here.
