Return Policy
We offer free returns on select products that are unused, and in original condition within 45 days after purchase.
Items purchased during a BOGO promotion or as part of a bundle product are only eligible for return if all items are returned together, unused, and in original condition. This includes refurbished items purchased as part of a bundle. Refurbished products & replacement parts are not eligible for return.
Items that have been price matched are ineligible for free returns. See our price matching policy
here.
Upon receiving the returned items, if items are missing we will deduct the total retail value of the missing items from the amount refunded. Item condition is determined at the sole discretion of elitecooler.com. Please note: Used returns may incur a restocking fee of up to 50%.
Item condition is determined at the sole discretion of EliteCooler.com.
How To start a return:
Call us at 1-844-200-PELI or email us at sayhello@elitecooler.com to receive your Return Material Authorization (RMA) number.
Exchanges
Due to the limitations of our shopping platform, we are not able to process exchanges. You will need to initiate a return on the product that you ordered and then place a new order for the product you would like instead.
Late or Missing Refunds
If you have received a refund notification email, but have not yet received your refund, please wait 24 hours. Occasionally it will take a business day, or even two, for the transaction to clear at bank. If after this period you have still not received your refund, contact your credit card company or bank. If they are not able to let you know what the status of your refund is, please reach out to us at SayHello@EliteCooler.com.
