Shipping & Returns

We know that for our customers to have the best experience, they need to get their items quickly and cost effectively. Our order processing and warehouse teams work together to process and ship your order as efficiently as possible.

We are not able to ship to PO Boxes. The USPS has size limits for what can be mailed to a PO Box, and most of our products exceed these limits. Please provide a physical shipping address at check out to ensure your order is processed and shipped promptly.

Orders placed after 12PM. EST will begin processing the following business day. We do not process or ship orders during the weekend. Due to our contracts with our carriers, we are not able to offer Saturday deliveries.

During normal business, please allow 1–3 business days for processing, followed by 1–6 days for shipping depending on where you are located.

During sales, please allow 2–4 business days for processing. Shipping times will be the same during sales.

Please note: Refusal of any shipment will incur a 50% restocking fee.

 

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We understand that sometimes the product you ordered turns out to be the wrong size or your needs change after your order ships out. We do our best to provide quick and easy returns for our customers. To see if your item qualifies for a return, please take a look at our return policy below.

Unused and in original condition items are returnable within 45 days after purchase. All non-warranty related returns will be subject to a restocking fee. This restocking fee is intended to recoup shipping costs to you and back to our warehouse.

Soft coolers, backpacks, and duffels are subject to a restocking fee of up to 10%. Hard-sided coolers, accessories, drinkware, and dry boxes are subject to a restocking fee of up to 20%. Once your return arrives at our warehouse, you will be issued a refund for your order minus the restocking fee.

Your returning items must be in transit back to us within 14 calendar days of when your return request is approved. After this period your return request will need to be re-approved and additional fees may be applied to your return.

Returning products should be shipped back to us in the box they arrived in. If you do not have the original box, please locate or purchase a box that is no bigger than 1 inch on each side of the product. If you cannot locate a box that is the correct size for your product, please cut a box down to no larger than 1 inch on each side it. Failure to correctly package returning products will result in additional restocking fees.

Items purchased during a BOGO promotion are only eligible for return if both items are returned together, unused and in original condition. 

Select items purchased from 11/15/21–12/31/21 are returnable within 60 days after purchase.

Refurbished coolers are not eligible for return.

Please note: Refusal of any shipment will incur a 50% restocking fee.

 

 

Our returns process is designed to be as simple as possible for your convenience.

To initiate a return, please fill out the request form on our Returns Center. Remember that all non-warranty related returns will be subject to a restocking fee. You may choose to have us provide a shipping label or to pay for return shipping on your own.

Our returns specialist will review your request and reach out to you to coordinate the return of your items. Requests will be reviewed within two business days after they are received. Depending on the nature of the return, pictures of the product(s) may be required.

When your return is approved, please pack your items in the box they arrived in and being the box off at an authorized drop-off location to ship to our warehouse. If you do not have the original box, please locate or purchase a box that is no bigger than 1 inch on each side of the product. If you cannot locate a box that is the correct size for your product, please cut a box down to no larger than 1 inch on each side it. Failure to correctly package returning products will result in additional restocking fees.

Your returning items must be in transit back to us within 14 calendar days of when your return request is approved. After this period your return request will need to be re-approved and additional fees may be applied to your return.

Once your products arrive at our warehouse, we will process your refund. This refund will be applied to the original payment method for your order. When the refund is complete, you will receive an email notification.

 

 

If you have received a refund notification email, but have not yet received your refund, please wait 24 hours. Occasionally it will take a business day, or even two, for the transaction to clear at bank. If after this period you have still not received your refund, contact your credit card company or bank. If they are not able to let you know what the status of your refund is, please reach out to us at SayHello@EliteCooler.com.