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FREE SHIPPING ON ALL ORDER IN THE USA

FREE SHIPPING ON ALL ORDERS IN THE USA

Pelican Cooler Help | Warranty and Repair information and more

Help Center

FAQ

Why Pelican?

Why Pelican?

What are Pelican™ Elite Coolers made out of?

Where are Pelican™ Elite Coolers designed and manufactured?

Warranty

Pelican™ Warranty Information

What can I file a warranty claim for?

How can I get replacement parts for my cooler?

Why are replacement parts for sale on EliteCooler.com?

How to file a warranty claim

Cooler Specific Questions

How long my Pelican™ Elite Cooler retain ice?

Can I use dry ice in my Pelican™ Elite Cooler?

Can I use my Pelican™ Elite Cooler to keep items hot?

Why does my cooler’s gasket have a gap in it?

The corner of my cooler’s gasket is folded over. What can I do?

Why does my cooler leak when it tips over?

The latch on my cooler broke. How do I know which replacement latch to order?

My drain plug is leaking. What can I do?

My cooler didn’t come with a bottle opener. Can I install one?

How do I clean my cooler?

Drinkware Specific Questions

Why does my tumbler lid leak?

Do the replacement tumbler lids fit on Pelican bottles?

Why aren’t Pelican Tumblers and Bottles manufactured in America?

Where to Buy a Pelican™ Elite Cooler

How can I buy a Pelican Elite Cooler?

How can I find a Pelican dealer near me?

GENERAL

About Us

Who we are

Contact us

Sales and Promotions Information

Can I get a payment plan or pay for my purchase in installments?

When will the next sale be?

What is Cooler Cash?

Price adjustments and price matching

Why won't my promo code work?

Shipping Information

Our shipping policy

Shipment packaging

Shipping options during the coronavirus pandemic

International shipping

Shipping holidays

Out of stock and pre-ordered items

Order tracking

Incorrectly shipped items

Shipping delays

Lost packages

Missing or stolen packages

Return and Refund Information

Our return and refund policy

How do I return my order?

I bought the wrong size cooler. Can I exchange it for a different one?

How does Cooler Cash effect returns?

Late or missing refunds

Marketing Requests

Stickers and promotional materials

Charitable donations

Pro-staff requests

Ambassador opportunities

Dealer and Commercial Accounts

Why should I become a dealer?

How do I become a dealer?

What is a commercial account?

How do I open a commercial account?

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