We understand that sometimes the product you ordered
turns out to be the wrong size or your needs change after your order ships out.
We do our best to provide quick and easy returns for our customers. To see if
your item qualifies for a return, please take a look at our return policy
below.
Unused and in original condition items are returnable
within 45 days after purchase. All non-warranty related returns will be subject
to a restocking fee. This restocking fee is intended to recoup shipping costs
to you and back to our warehouse.
Soft coolers, backpacks, and duffels are subject to a
restocking fee of up to 10%. Hard-sided coolers, accessories, drinkware, and
dry boxes are subject to a restocking fee of up to 20%. Once your return
arrives at our warehouse, you will be issued a refund for your order minus the
restocking fee.
Your returning items must be in transit back to us within 14 calendar days of when your return request is approved. After this period your return request will need to be re-approved and additional fees may be applied to your return.
Returning products should be shipped back to us in the
box they arrived in. If you do not have the original box, please locate or
purchase a box that is no bigger than 1 inch on each side of the product. If
you cannot locate a box that is the correct size for your product, please cut a
box down to no larger than 1 inch on each side it. Failure to correctly package
returning products will result in additional fees.
Items purchased during a BOGO promotion or as part of a bundle package are only eligible for return if all items are returned together, unused and in original condition.
Select items purchased from 11/1/20–12/31/20 are returnable
within 60 days after purchase.
Refurbished coolers are not eligible for return.
Please
note: Refusal of any shipment will incur a 50% restocking fee.
Policy
effective as of 8/18/17. Updated 10/26/20.