Help Center

Pelican's engineers have crafted the toughest mobile cold storage unit possible with no detail overlooked. Reinforced corners and thick walls insulate better for longer ice retention while protecting from impact. Superior stainless steel hardware and built-in UV resistance protect for a lifetime. And that's not even getting into the specifics. Test one for a lifetime to see why you'll never need another cooler.

The world-class chill factor of Pelican Elite Coolers is the result of a two-inch thick, continuous layer of polyurethane insulation*. No thin-wall sections, no cut-outs. Just one solid, molded, thermal protective layer that’s sealed tight with a freezer-grade, 360-degree rubber gasket. Tough Press and Pull Latches are easier to use and longer lasting than other rubber latches. The strength of stainless steel hardware stands up to corrosion better than aluminum. This hardware will be able to fight off salt, sand, and sun exposure for the life of your cooler.

*20QT Elite Coolers have one-inch thick, continuous layer of polyurethane insulation.

We are proud to say that all hard-sided Pelican Elite Coolers are designed and made in the USA. These coolers are manufactured in South Deerfield, MA.

Pelican 1050 and 1060 Micro cases are designed and made in the USA. These cases are manufactured in Torrance, CA.

Pelican 14QT Personal Coolers are designed in the USA and manufactured overseas.

Pelican soft-sided coolers are designed in the USA and manufactured overseas.

Pelican drinkware is designed in the USA and manufactured overseas. 

Pelican backpacks and duffels are designed in the USA and manufactured overseas.

Pelican Personal Utility Cases (PUC) are designed in the USA and manufactured overseas.

Pelican’s products are set apart from others thanks in part to their superior warranty.

• Hard-sided Elite Coolers, drinkware and injection molded cases have a lifetime guarantee against breakage or defects in workmanship.
• Backpacks & duffels and ice packs have a lifetime guarantee against defects in materials and workmanship.
• 14QT Personal Coolers and Elite Soft Coolers have a three-year guarantee against defects in materials and workmanship. 

For the details of your product’s warranty, please visit this page: https://www.pelicancoolers.com/pages/warranty. 

To file a warranty claim, you will need to visit Pelican’s online warranty center at https://www.pelican.com/claim. It does not matter where you purchased your Pelican product from, all warranty related issues will be redirected to the online warranty center. Please see below for more information on how to file a warranty claim.

The warranty department will be able to help you with many issues that you may experience with your cooler and other products. These issues include, but are not limited to:

• Decrease in ice retention
• Signs of warping or bowing
• Missing insulation
• Cooler replacement parts: latches, drain plug assemblies, gaskets, feet, bottle openers, handles, wheels, hinge pins, and screws
• Broken zippers
• Tumblers and tumbler lids
• Bottles and bottle lids
• Leaking ice packs
• Manufacturing defects

Please be aware that all warranty claims of any nature are barred if the product has been altered, damaged or in any way physically changed, or subjected to abuse, negligence or accident.

We are one of Pelican’s top dealers, and have been given special permission to sell select replacement parts on our site, including latches, drain plug assemblies, gaskets, bottle openers, and feet. We also have replacement traveler tumbler lids available (these do not fit on the new Dayventure Tumblers). Visit our Replacement Parts collection to shop for the parts you need. And don’t forget that all of our orders ship for free!

To get replacement parts which we do not carry, including wheels, handles, hinge pins and bottle lids, you will need to file a warranty claim through Pelican’s online warranty center at https://www.pelican.com/claim. You can also file a warranty claim to get the replacement parts which we do carry.

Please see the instructions below for more detailed information on how to file a warranty claim.

We got special permission from Pelican to sell select replacement parts to our customers for several reasons:

1. Some Pelican owners don't have the time to go through the warranty process. We are able to process and ship replacement part orders quickly and offer expedited shipping if necessary.
2. For Pelican owners who have limited internet access it can be difficult to file the warranty claim online. You can place an order with us over the phone.
   
3. Very rarely, a Pelican owner will modify their cooler in a way that voids the warranty. By selling replacement parts, we are able to ensure that these folks can continue to enjoy their coolers, however the coolers may be modified, for as long as they own the coolers.

We sell these replacement parts for a nominal fee in order to cover the free shipping that comes with all of our orders.

You can also file a warranty claim with Pelican anytime you need replacement parts for your cooler.

You can start the warranty process at https://www.pelican.com/claim. Please fill out the claim form as fully and accurately as possible to ensure a speedy resolution for your warranty claim.

When you file the claim, you'll be asked to attach a copy of the receipt for your cooler. Don’t worry if you do not have your receipt, either because you’ve misplaced it over the course of a lifetime or because your cooler was a gift or prize. You can attach a picture of the cooler (or other product) in place of the receipt. We recommend including a picture of the issue the claim in regarding to help Pelican assess your claim.

Pelican will collect your credit card information to cover any shipping costs. During the filing process, it may sound like Pelican wants you to send in the whole cooler, however they will review your claim and then determine the best course of action. Then they will let you know how they are going to proceed before charging you for any applicable shipping costs.

Once you have filed your claim online you can contact the warranty department by calling 1-800-473-5422 [ext. 5] or emailing csr.warranty@pelican.com. Please have your claim number available for the warranty department to reference when you call in.

Pelican Elite Coolers are capable of delivering amazing feats of ice retention, but in order to get the best performance from your cooler you will need to plan ahead and do some prep work.

1. Pre-Chill Your Cooler

Before you use your cooler, bring it indoors 12–24 hours in advance and fill it with a 10 lb. bag of ice (you may need more ice if you have a larger cooler). It sounds strange, but think about it: coolers don’t make things cold; they keep things cold. Pre-chilling the cooler before you use it conditions the polyurethane insulation to retain the cold. If you skip this step, then your cooler is going to retain the temperature of the garage where you were storing it and is going to melt all the ice you added to it right before you hit the road.

2. Ice 101

You wouldn’t expect it, but the kind of ice you fill your cooler with will have a big impact on its performance. Block ice will melt at a slower rate and perform best for long-term temperature maintenance. But ice cubes will pre-chill your cooler faster and fill in the gaps between items better. So why not use both? Place a layer of block ice at the bottom of your cooler—or maybe even use Pelican Ice packs—and then use cubed ice as you fill the cooler with your goods. Now that you’ve ironed out what kind of ice to use, it’s time to think about the amount of ice to use. To get the best ice retention from your Pelican Elite Cooler you should use twice the amount of ice to the goods you’re keeping in the cooler. Last, but not least, don’t forget to fill your cooler up as much as possible. The less air you have inside the cooler, the longer your cooler will retain the cold.

3. Pack It Cold

You’ve already taken steps to prepare your cooler to hold ice as long as it can, so don’t throw a wrench in the works by tossing in warm sodas and snacks. Pack your cooler with beverages from the fridge. Better yet, freeze those water bottles before you put them in the cooler. Now you have block ice that you can drink when it thaws. You can also freeze hamburgers, hot dogs or other meat products that you aren’t intending to eat right away. Don’t forget that how you pack your cooler can have a huge impact on your ice retention.

4. Keep It Closed

The cooler is prepped and packed, and now you’re ready to hit the road. There’s just one trick to complete your Pelican ice retention strategy: keep your cooler closed. Remember that air is the enemy and will carry off all your cold if you leave the lid open. Make sure to close and latch the lid when you aren’t using the cooler to maximize your ice retention.

Following these steps will ensure that you get the best ice retention possible from your cooler. The chart below shows the top level of performance that you can expect from your cooler.

Yes, you can use dry ice to turn your cooler into the ultimate deep freeze. All of the hard-sided Pelican Elite Coolers are designed with a gap in the gasket that acts as a pressure release. This makes your cooler easier to open, and also allows the carbon dioxide gas to escape the cooler as the dry ice sublimates. It is important to keep the dry ice from direct contact with the cooler in order to prevent damage to the cooler itself. A folded towel, layer of cardboard, or even a few paper grocery bags should be enough to protect your cooler and give you the best performance! 

In the image below, we used two layers of grocery store paper bags placed on the bottom of the cooler.  We kept the dry ice in the packaging we bought it in and then placed it on top of the paper bags. Next, we placed another two layers of paper bags on top and added a good layer of regular ice to create a deep freeze.

Remember to use dry ice safely!

• Do not handle dry ice directly. Use protective gloves or oven mitts when handling dry ice.
• Ventilation is a must! Roll down your car windows to avoid a dangerous buildup of carbon dioxide gas.
• Most importantly, DO NOT use dry ice in Pelican soft coolers. These coolers are designed to be leak-proof and the buildup of gas inside them could cause an explosion.

You can absolutely use your cooler to keep food hot! The two inches of insulation that do such an amazing job retaining ice will do just as good a job at retaining heat. We’ve seen Pelican Elite Coolers used to hold boiled peanuts or to rest large cuts of barbeque. We’ve even seen someone set up their immersion circulator in their cooler in order to sous vide a huge tomahawk ribeye.

Just exercise care that the contents in your cooler don’t exceed 250°F. You don’t want to accidentally melt your cooler.

 

Pelican Elite Coolers are designed with a small gap in the gasket. This gap is usually between 1/8″ and 1/4″ and will not effect the performance of your cooler. When Pelican redesigned their coolers in 2016, they introduced this feature to act as a pressure release due to customer feedback that the coolers were difficult to open during use. In addition to making your cooler easier to open, the gap also makes it safe for you to use dry ice in your cooler.

If the gap in your cooler’s gasket is larger than 1/4″, you can uninstall your gasket and then reinstall it to make the gap smaller. The gasket sits in a groove in the lid and can easily be pulled out and then pushed back in. Leaving the uninstalled gasket in a warm spot (like a sunny windowsill or by a heat register) will relax the rubber and make it easier to reinstall.

It is easy to fix a fold in your cooler’s gasket. Uninstall the gasket by pulling it out of the groove that it sits in. Leave the gasket in a warm spot, like a sunny windowsill or by a heat register, for an hour or two. This will allow the rubber to relax back into the shape it was originally molded into without any folds. Reinstall the gasket by pushing it back into the groove in the lid, and voila! No more folded gasket.

Pelican Elite Coolers are designed with a freezer grade gasket to keep the cold in your cooler for as long as possible. However, these gaskets are not designed to be airtight or watertight, which is why your cooler will leak if it is tipped over.

Dealing with a broken latch on your cooler is frustrating, and it’s not always easy to find the right latch to replace it with. Fortunately, you can use the chart below to find the latch your cooler will need.

You can find replacement latches for your cooler in our Replacement Parts collection. Don't forget that all of our orders ship for free!

You can also get replacement latches by filing a warranty claim for your cooler. To start this process, head over to https://www.pelican.com/claim. For more detailed instructions on how to file a warranty claim, refer to the Warranty section of our FAQ.

Still not sure which latch is the right one? Send a picture of your cooler’s latches to sayhello@pelicancoolers.com and we can help you figure it out.

Pelican performs a visual inspection of all coolers at the end of the manufacturing process to ensure the coolers are of the highest quality. Unfortunately, a visual inspection is not always able to catch something like a drain plug that isn’t tight enough. The good news is that tightening your drain plug is pretty simple.

You'll need a T20 Torx screwdriver, a flat head screwdriver and a hammer.

1. Unscrew the free-spinning drain cap. Remove the anti-rotation screw using the T20 Torx screwdriver. Set drain cap and anti-rotation screw to the side.

2. Tighten drain plug assembly:

• Insert flat head screwdriver into one of the notches in the drain collar. Tap screwdriver with hammer to turn drain collar in a clockwise direction.

3. Test drain plug assembly:

• Screw free-spinning drain cap onto drain collar. Fill cooler with enough water to cover entire drain plug assembly. Tilt cooler up and leave for fifteen minutes. If a leak occurs, tighten drain plug assembly and retest.

4. Install free-spinning drain cap

• Remove free-spinning drain cap from drain collar. Align washer at the end of the tether with anti-rotation screw hole in drain collar; be sure to face the flat side of washer toward drain collar. Install anti-rotation screw; it may not be possible to align the anti-rotation screw directly where it was installed in the previous drain plug assembly. Do not overtighten—over-tightening screw will reduce retention.

• Be aware: due to the design of the free-spinning cap, the cap will not sit flush with the drain collar. As long as the drain cap is fully tightened and the drain cap washer is in place correctly, the drain cap will not leak.

If this does not help with your drain plug's leak or you have other concerns about the leak, please reach out to us at sayhello@pelicancoolers.com.

The replacement bottle openers we sell on our site are not intended to be used on the first-generation rotomolded coolers. Please bear in mind that the warranty on your cooler will be voided if your cooler is altered, damaged, or in any way physically changed.

Cleaning your cooler before and after every use will help you get the best performance from your cooler. Warm water and regular dish detergent are all you need to clean your cooler, and thanks to the built-in drain on most Elite Coolers (the 20QT Elite Cooler does not feature a drain) it is easy to empty your cooler while you are cleaning it. In an extreme case, you can use a solution of bleach and water to clean out your cooler, but we don't recommend you exceed a solution of 1 tablespoon of bleach per gallon of water. If you are concerned about lingering odors, put a few drops of vanilla extract on a paper towel and give your cooler a quick wipe. Now that your cooler is clean, don't forget to let it fully dry before storing it away until the next time you need it.

All Pelican tumbler lids have a leak-proof O-ring. However this O-ring is situated above the threads where the lid screws into your tumbler. This prevents liquid from spilling our of your tumbler lid while you are moving the tumbler or drinking. However, the slide on the top of your lid does not have an O-ring and will leak if your tumbler falls over while the slide is closed. See the image below to see where the O-ring is on your tumbler's lid.

Unfortunately, the lids for Pelican tumblers will not fit on Pelican Bottles. We are hoping that Pelican will soon release a sip top lid for the bottles. 

The sad fact is that currently no one manufactures stainless steel tumblers or bottles in America. We’ve been told that the costs associated with manufacturing these items here in the states is prohibitively expensive. Rest assured that you can depend on your Pelican Tumblers and Bottles to last for the long haul, and if you ever have problems with them, they have a lifetime warranty.

Pelican Elite Coolers are predominantly sold online through authorized dealers. We recommend you purchase all of your Pelican Elite Coolers and other products through EliteCooler.com. As Pelican’s largest authorized online dealer, we have products in stock and ready to ship, as well as access to custom colors available nowhere else online. Our team is dedicated to making sure that your experience is a positive one. If you have any questions, please reach out to us at sayhello@elitecooler.com or call 1-844-200-7354.

In addition to being Pelican’s largest authorized online dealer, we are a distributor with a network of smaller local dealers around the county. Buying from one of our dealers is like buying directly from us. You can use our dealer locator map to find the dealer nearest to you.

If you are local to the Richmond, Virginia area, come to our showroom. Let our sales team help you find the products that will fit your needs perfectly. You can find us at Beam Distributing 8510 Sanford Drive, Henrico, VA 23228. We are located right off Staples Mill Road in the Hermitage Industrial Park.

Select sizes and colors may also be available at retailers such as Home Depot and REI. Call your local store to see what they have available.

EliteCooler.com is the largest authorized online dealer of Pelican Elite Coolers and other Pelican products. We are a division of Beam Distributing, a locally owned and operated company in Richmond, Virginia. Our team is dedicated to providing the best experience for our customers, from when you find out about our products through the purchasing and shipping and beyond.

Until 2019, Pelican products were only available for sale through dealers and distributors like Beam Distributing. Thanks to Beam Distributing's longstanding relationship with Pelican, PelicanCoolers.com (now EliteCooler.com) was launched in 2014 and has been the leading online dealer of Pelican Elite Coolers ever since. This long relationship is why we are able to offer custom colors available nowhere else online.

The EliteCooler.com team is here to answer all your questions. Reach out to us through email or by phone or stop by our showroom if you are local to Richmond, Virginia. Our office and showroom are open Monday through Friday from 9 a.m. until 4 p.m. EST.

Email: sayhello@elitecooler.com

Phone: 1-844-200-7354

Beam Distributing Showroom: 8510 Sanford Drive, Henrico, VA 23228

We are proud to now offer payment plans with Shop Pay Installments. 

Shop Pay Installments allows you to split the payment of any order from $50–$1000 into 4 interest-free installments. There is no credit check necessary and using Shop Pay Installments won't impact your credit score. 

To use Shop Pay Installments, add the products you want to your cart and check out normally. When it is time to pay, select Shop Pay as the payment method and finish checking out. You will be instructed to set up or log into your Shop Pay account and then you will finish setting up the payment plan there.

For more information, please see the Shop Pay Installments FAQ.

We know that Pelican Elite Coolers are a big purchase and we do our best to have sales regularly. However, Pelican mandates that their authorized dealers follow minimum advertised pricing (MAP), and they only lift MAP enforcement a few times each year.

If you have questions about when our next sale will be, please reach out to us at sayhello@elitecooler.com.

Cooler Cash is a program to give Pelican Coolers customers more savings at EliteCooler.com. Cooler Cash can be earned during specific periods throughout the year. Cooler Cash promotional periods will be well advertised so you can make your purchases count the most!

During a Cooler Cash promotion you will earn $20 in Cooler Cash for every $100 of product you purchase in a single purchase. Your Cooler Cash will be credited to you 7 days after you make your qualifying purchase, and you will then have 7 days to redeem your Cooler Cash.

For more information about how Cooler Cash works, please visit the Cooler Cash landing page.

In the event that we have a sale, we are unable to issue price adjustments. In the event that another dealer has a sale, we are unable to match their price.

While we do our best to provide the best experience to all of our customers, the truth is that we are a small business and certain aspects of our business, particularly pricing, are mandated by Pelican. In order to maintain brand identity and prevent underpricing, Pelican enforces minimum advertised pricing (MAP) for all of their authorized dealers. We are only able to advertise sales during specific periods of time when Pelican has lifted MAP enforcement.

Pelican has a department committed to monitoring their dealers for MAP violations, and will sever ties with dealers who repeatedly violate these rules. You may be able to find a Pelican Elite Cooler for a lower price on eBay or Amazon because individual sellers do not fall under MAP enforcement.

We encourage you to buy from EliteCooler.com because buying from an authorized dealer ensures quality customer care. Choosing to buy from us means that we are here to answer any questions you might have and to help with any problems you might encounter with your Pelican products. We are very knowledgeable about these products, believe in the Pelican brand, and pride ourselves on offering the best experience to all of our customers.

Only promo codes issued by EliteCooler.com will work on our site. If you received a promo code from another site, we are not able to honor it.

Only one promo code can be applied to your order. Promo codes must be applied to your order at checkout and cannot be applied retroactively.

Promo codes cannot be honored after they expire.

If you think that our website is malfunctioning or have questions about your promo code, please reach out to us at sayhello@elitecooler.com.

We know that for our customers to have the best experience, they need to get their items quickly and cost effectively. Our order processing and warehouse teams work together to process and ship your order as efficiently as possible.

We are not able to ship to PO boxes. The USPS has size limits for what can be mailed to a PO box, and most of our products exceed these limits. Please provide a physical shipping address at check out to ensure your order is processed and shipped promptly.

Orders placed after 12PM. EST will begin processing the following business day. We do not process or ship orders during the weekend. Due to our contracts with our carriers, we are not able to offer Saturday deliveries.

During normal business, please allow 1–3 business days for processing, followed by 1–6 days for shipping depending on where you are located.

During sales, please allow 2–4 business days for processing. Shipping times will be the same during sales.

Please note: Refusal of any shipment will incur a 50% restocking fee.

In order to keep our shipping cost effective, many of the items we sell ship in the packaging provided from the manufacturer. The packaging for hard-sided Pelican Elite Coolers is very clearly branded by Pelican, which makes it easy to see what is inside the box.

If you are buying a gift, we do offer more discreet packaging for a small fee. Just add a Blank Shipping Box to your order before check out.

Due to the effects of the coronavirus pandemic, we have had to make several change to our shipping options.

We are still offering free ground shipping within the contiguous United States for every order. We use FedEx Ground, UPS Ground, USPS First Class or USPS Priority for our free shipping. To get an idea of how long it will take for your order to reach you, consult the shipping maps below. 

Due to the added cost of freight shipping we are not able to offer free shipping to Alaska, Hawaii or United States territories, although we do offer expedited shipping to these areas.

Pelican 250QT Elite Coolers will ship on a pallet through LTL via Estes. The shipping company will reach out to you to coordinate delivery and someone must be present at the time of delivery.

Unfortunately, the coronavirus pandemic has placed higher demand on our carriers, which have had an impact on our ability to serve our customers. Because our carriers have suspended their shipping guarantees for expedited shipping, we are currently offering expedited shipping options for customers in the contiguous United States, but delivery times cannot be guarateed. 

An additional side effect of the suspended shipping guarantees are higher incidences of delays during shipping. We do everything in our power to ensure that our customers get their orders in a timely manner. Unfortunately, once the order leaves our warehouse, we have no control over shipping delays. We understand that this is frustrating and will do our best to help, but in many cases there is not much we can do except wait for the carrier to resolve the cause of the delay.

We are able to ship to APO/FPO addresses and US territories. However, because we are only able to ship to these areas through the USPS, there are restrictions on the maximum size and weight of the order we are able to ship. We are also not able to offer free shipping for these orders. Please reach out to us at sayhello@elitecooler.com for more information and shipping quotes.

We are not able to ship internationally at this time. We feel that our customers deserve a cost effective and expeditious experience, and due to shipping costs and the customs process we are not able to deliver this kind of experience for international customers.

During and around certain holidays our office will be closed and we will not be processing or shipping orders. Order processing and shipping will begin on the first business day after these holidays.

2021 Shipping Holidays

New Year’s Day: January 1

Memorial Day: May 31

4th of July: July 5

Labor Day: September 6

Thanksgiving: November 25–26

Christmas: December 24

New Years: December 31

*Updated 9/13/21

We do our best to have stock on hand for all of our products, but on occasion we do sell out of a given size or color for an item. Items which are out of stock are made unavailable for sale until they are back in stock. Sales and promotions cannot be retroactively applied to items which are out of stock during the time frame of the sale or promotion.

In the event that we sell out of an item, you will be given the opportunity to sign up for an automated email notification when the item is back in stock. Emails collected for this purpose are not used for promotional purposes or in any other way.

Select items may be made available for pre-order. In the event this happens, we will do our best to supply estimated ship dates for these items on the product description page and in your cart. If this ship date changes, we will contact you as soon as possible to provide updates.

Updated 9/23/19

When your order ships from our warehouse, you’ll receive a shipping notification email. This email will have a link to view your order, and this link will bring you to the tracking information for your order. Tracking numbers may take a several hours to activate. You can also use this form to check your order on our site.

Our warehouse team is dedicated and hard-working, but unfortunately mistakes do occur. If you have received your order and it has an item that is an incorrect size, color, missing, or otherwise wrong, please reach out to us immediatelyby emailing sayhello@elitecooler.com or calling 1-844-200-7354.

To facilitate a speedy resolution, please refrain from using any incorrectly shipped items and hold onto any packaging for the incorrect item. Pictures of both the items and their packaging may be requested during the resolution process.

We do our best to ensure that you get your order in a timely manner. Unfortunately, delays do occur on occasion during shipping for a variety of reasons: inclement weather, train derailment, equipment breakdowns at sorting facilities, misrouting of a package, etc. Once the order leaves our warehouse, we have no control over shipping delays. We understand that this is frustrating and will do our best to help, but in many cases, there is not much we can do except wait for the carrier to resolve the cause of the delay.

It’s unfortunate, but sometimes carriers misplace orders that are en route. We provide tracking information for all our orders and recommend that you check this for the most recent shipping status on your order.

It can be hard to know if your order has been lost, but if the scheduled delivery date for your package has passed and the tracking has not been updated for several days, please reach out to the carrier. If they are not able to locate your order or provide you with more information, contact us at  sayhello@elitecooler.com. 

We will file a claim for the missing order with the carrier. It may take up to seven days for this claim to be resolved. If your order is found to have been lost, we will place and ship a new order to replace it. We will require a signature upon delivery of the replacement order, so please plan accordingly.

If you believe that your order is missing or has been stolen, please check the tracking information first. Packages are occasionally mismarked as delivered during shipping—this is generally corrected by the carrier, but unfortunately not before our automated system sends out an order delivery notification email. Please reach out to the carrier to see if an error has occurred with the tracking on your order. If your order has been marked at delivered and has not arrived at your shipping address after 24 hours, please check with your neighbors. It is unfortunate, but sometimes orders are delivered to the wrong address.

If you are unable to locate your order after 24 hours, please reach out to us at sayhello@elitecooler.com. We will review your order and determine the best way to make the situation right. In the case of a stolen package, we will require that you file a police report for the missing package. Once we have received a copy of the police report we will place and ship a new order to replace it. We will require a signature upon delivery of the replacement, so please plan accordingly.

We understand that sometimes the product you ordered turns out to be the wrong size or your needs change after your order ships out. We do our best to provide quick and easy returns for our customers. To see if your item qualifies for a return, please take a look at our return policy below.

Unused and in original condition items are returnable within 45 days after purchase. All non-warranty related returns will be subject to a restocking fee. This restocking fee is intended to recoup shipping costs to you and back to our warehouse.

Soft coolers, backpacks, and duffels are subject to a restocking fee of up to 10%. Hard-sided coolers, accessories, drinkware, and dry boxes are subject to a restocking fee of up to 20%. Once your return arrives at our warehouse, you will be issued a refund for your order minus the restocking fee.

Your returning itemsmustbe in transit back to us within 14 calendar days of when your return request is approved. After this period your return request will need to be re-approved and additional fees may be applied to your return.

Returning products should be shipped back to us in the box they arrived in. If you do not have the original box, please locate or purchase a box that is no bigger than 1 inch on each side of the product. If you cannot locate a box that is the correct size for your product, please cut a box down to no larger than 1 inch on each side it. Failure to correctly package returning products will result in additional fees.

Items purchased during a BOGO promotion or as part of a bundle package are only eligible for return if all items are returned together, unused and in original condition. 

Select items purchased from 11/1/20–12/31/20 are returnable within 60 days after purchase.

Refurbished coolers are not eligible for return.

Please note: Refusal of any shipment will incur a 50% restocking fee.

Policy effective as of 8/18/17. Updated 10/26/20.

Our returns process is designed to be as simple as possible for your convenience.

To initiate a return, please fill out the request form on our Returns Center. Remember that all non-warranty related returns will be subject to a restocking fee. You may choose to have us provide a shipping label or to pay for return shipping on your own.

Our returns specialist will review your request and reach out to you to coordinate the return of your items. Requests will be reviewed within two business days after they are received. Depending on the nature of the return, pictures of the product(s) may be required.

When your return is approved, please pack your items in the box they arrived in and being the box off at an authorized drop-off location to ship to our warehouse. If you do not have the original box, please locate or purchase a box that is no bigger than 1 inch on each side of the product. If you cannot locate a box that is the correct size for your product, please cut a box down to no larger than 1 inch on each side it. Failure to correctly package returning products willresult in additional fees.

Your returning items must be in transit back to us within 14 calendar days of when your return request is approved. After this period your return request will need to be re-approved and additional fees may be applied to your return.

Once your products arrive at our warehouse, we will process your refund. This refund will be applied to the original payment method for your order. When the refund is complete, you will receive an email notification.

Due to the limitations of our shopping platform, we are not able to process exchanges. You will need to initiate a return on the product that you ordered and then place a new order for the product you would like instead. If you choose to do this, please be aware that we are not able to waive the restocking fee on your return.

If you return a product that earned Cooler Cash, the Cooler Cash you earned for that product will be forfeited. In the even that you purchase multiple products and only return some of them, the amount of Cooler Cash you earn will be recalculated based on the price of the unreturned product.

If you return a product that you bought (in full or in part) with Cooler Cash, then the dollar value of the redeemed Cooler Cash will not be refunded or credited back to you.

If you have received a refund notification email, but have not yet received your refund, please wait 24 hours. Occasionally it will take a business day, or even two, for the transaction to clear at bank. If after this period you have still not received your refund, contact your credit card company or bank. If they are not able to let you know what the status of your refund is, please reach out to us at sayhello@elitecooler.com. 

We're so glad that you love the Pelican brand. Unfortunately, we do not have stickers or promo packs that we are able to send out. For promotional material, we encourage you to reach out to Pelican directly through their online contact form or call 1-800-473-5422.

  

We are an authorized dealer for Pelican and a small business, which means we have limited resources and are not able to donate products for charitable events. We encourage you to reach out to Pelican directly with donation requests. You can use their online contact form or call 1-800-473-5422.

We are not able to provide a discount to pro-staff. We simply don’t have the resources to support this kind of program. We encourage you to reach out to Pelican directly through their online contact form or by calling 1-800-473-5422.

We do have a small ambassador program. We are looking for ambassadors within our target demographic of outdoor enthusiasts who are creating fun, high-quality content on social media and have good engagement with their followers. If you would like to be considered for this program, please reach out to us at sayhello@elitecooler.com—please make sure to include links to your social media profiles.

There are a lot of benefits to joining our dealer network; like the fact that hard-sided Pelican Elite Coolers are made in the USA by a company trusted since 1976 to manufacture the toughest equipment around and back it up with a lifetime warranty. Here are some other benefits to becoming one of our dealers:

• Access to the full line of Pelican products—including cases and flashlights
• Access to Pelican Coolers/EliteCooler.com custom products available nowhere else
• Large profit margins
• Inclusion on our Dealer Locator Map

And so much more!

If you are interested in becoming a dealer, please fill out this form. Our dealer account manager will review your application and reach back out to you as soon as possible.

If you have other questions about becoming a dealer, please send an email to sayhello@elitecooler.com. 

PelicanCoolers.com offers commercial accounts to businesses who are looking for a lower price point for their large volume orders. Commercial accounts are perfect for purchasing employee or customer gifts; making repeat orders to fit business needs; ordering large quantities of custom drinkware or coolers; and so much more.

If you are interested in becoming a dealer, please fill out this form. Our commercial account manager will review your application and reach back out to you as soon as possible.

If you have other questions about opening a commercial account, please send an email to sayhello@elitecooler.com.